Information
 

Terms & Conditions

1. General

In these conditions of sale:

  • The company means KSD Developments Ltd trading as KSD Salt.
  • Correspondence address: 62 Gladstone Place, Brighton, East Sussex, BN2 3QD.
  • The customer means any person contracting with the company for the supply of products or services.
  • Delivery means delivery by the company or any subcontractor employed by the company directly or indirectly.
  • These conditions may only be modified by a variation in writing signed on behalf of the company by a Director.
  • Submission of a purchase order online will be taken as agreement to these conditions of sale.

2. Products

Products are sold under the express understanding that:

1. Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005. Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business to business basis.

2. The customer is made aware of conditions of sale regarding rock salt and any related products. We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.

3. The company require any complaint to be made in writing to the correspondence address by the customer within 48 hours of collection or delivery for perishable products and 28 days for non perishable products. If the customer is dissatisfied with the product then it must be returned to the company within 14 days after the complaint has be logged and in sound condition. A refund will then be made for the original purchase price.

4. All prices quoted by the company for the sale of any products do not include the cost of delivery unless otherwise stated.

5. Customers are required to pay by credit card/debit card at the time of ordering.

6. All products (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery. After such time the company shall be under no liability for loss or damage or deterioration of the product from whatever cause arising.

3. Delivery

1. The company will guarantee deliver products on the agreed date or within 36 hours if sepcifically requested by the customer, but if for any reason the company is unable to deliver within this time frames the company accepts no liability for damages or costs relating to delayed deliveries. The standard shipping rate for online orders is 3-5 business days priced at a flat rate £20.00 anywhere in UK mainland. We cannot deliver anywhere other than the UK mainland

2. Delivery by the company shall be conditional upon access free from obstructions and good roads being available to the company's vehicles to the place of delivery.

3. The company will not accept any liability for damages to property caused during delivery.

4. If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred. Deliveries are made using large vehicles and it is the customers responsibility to inform the company if there may be an access problem. The company will confirm the outcome by e-mail. In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order and pass costs onto the customer. This above action must be completed before 2.00 pm on the day prior to delivery. E-mail confirmation of orders also request the customer to contact the company if a delivery problem may occur. Delivery vehicles use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made. A pallet truck is then used to manoeuvre the products off the tail lift to the kerbside delivery point. The customer, or somebody appointed by the customer, must be at the delivery point to accept the delivery.

5. Deliveries requested AM are to be delivered before 13:00 and PM deliveries after 12:00. Failure to meet these times will result in a refund for the extra cost paid for AM or PM. The actual time of delivery must be written on the delivery note and signed for. If drop requested without signature no refund can be applied.

6. Delivery is only guaranteed to the kerb side and it is the customers responsibility to move the product from the place of delivery to the area of requirement.

　

4. Cancellation & Returns

1. The customer has the right to cancel any product or services except perishable goods that are listed in sub point 4 below. Any cancellation must be made 48 hours before agreed delivery time.

2. Cancellations are not accepted by telephone and must be made in writing by one of the following methods:
E-Mail to info@ksdsalt.co.uk
Letter to  KSD Salt, 62 Gladstone Place, Brighton, East Sussex, BN2 3QD. Letters will be have been deemed to be received two working days following the postmark date.

3. Customers are required to return the goods at their own expense to KSD Salt, New Pit Depot, off B2912 South, Lewes, East Sussex, BN8 5AA, 7 days from the date delivery was taken.

4. Perishable goods are excluded from cancellation under The Consumer Protection (distance selling) regulations 2000 as amended by S1689, 2005.

6. This does not effect your statutory rights.

5. Order amendments

Any order amendments must be made before goods are despatched, despatch may be up to three working days prior to delivery. A unique amendment reference number will be issued by email for any order amendments and will need to be used for any future correspondence. We are unable to amend orders after despatch. The company reserve the right to cancel any order placed with 24 hours notice. Any such orders will be refunded as soon as practically possible. Written confirmation will be sent confirming any such cancellation to the email address or street address supplied when the order was placed.

6. Company’s premises

1. The customer will at all times be responsible for the security and insurance of their equipment.

2. The customer will comply with all requirements of Health & Safety Legislation.

4. The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.

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